NPC Concludes Investigation on Unauthorized GCash Transactions

PASAY CITY, May 24, 2023 - The National Privacy Commission (NPC) has concluded its extensive
investigation into the reported unauthorized transactions involving multiple GCash accounts. After
careful examination and independent verification of the incident, the NPC has confirmed that the
security breach resulted from the utilization of “phishing” attacks.

“Upon our thorough investigation, we have determined that the unauthorized transactions in
GCash accounts were a result of a meticulous phishing scheme,” stated by Privacy Commissioner
John Henry D. Naga. "Unknown threat actors took advantage of vulnerable GCash users, triggering
the phishing scheme through online gambling websites such as 'Philwin' and ''," the
Privacy Commissioner added.

Initiated on May 09, 2022, the NPC's Complaints and Investigation Division (CID) conducted an
independent investigation to ascertain the extent of the alleged unauthorized transactions and
determine if there is a possible compromise of personal data and other potential violations of the
Data Privacy Act of 2012.

On May 12, 2023, the NPC held a clarificatory meeting with G-Xchange, Inc. (GXI), providing
information gathered from their internal investigation and outlining the measures taken to address
the incident. The NPC raised concerns and requested additional information and proof from GXI to
enable the conduct of an independent assessment and verify the company's claims.

Subsequently, on May 19, 2023, GXI submitted its compliance with the orders issued by the NPC.

"We have ordered GXI to intensify its education and awareness campaign to its clients to prevent
similar incidents in the future,” Privacy Commissioner Naga disclosed. “We assure the public that
the National Privacy Commission remains resolute in its mandate to safeguard the rights of data
subjects and protect personal information. We will employ the full extent of our powers under the
law to penalize those who violate the Data Privacy Act of 2012,” the Privacy Commissioner asserted.

The NPC is committed in promoting a safe and secure digital environment for all Filipinos and urges
everyone to remain vigilant against phishing attacks that would compromise their personal